Refund and Return Policy

Effective Date: January 7, 2025

At Planbina, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a comprehensive return and refund policy to ensure a seamless shopping experience.

1. Return Eligibility

You may return most items within 30 days of receiving your order. To be eligible for a return, items must meet the following criteria:

  • The product must be unused, in its original packaging, and in sellable condition.
  • Products that have been opened or used (except for defective items) cannot be returned for hygiene reasons.
  • Products must be returned with the original invoice or proof of purchase.

If your product has been damaged or defective, you are eligible for a full refund or exchange, provided you report the issue within 7 days of receiving the item.

2. How to Return an Item

To initiate a return:

  1. Contact our customer service team at info@planbina.com with your order details, including the product(s) you wish to return and reason for return.
  2. Our team will provide you with return instructions and, if necessary, a return shipping label.
  3. Pack the product securely, ensuring that the item is protected from damage during return shipping.
  4. Once the return is received and inspected, we will process your refund or exchange.

3. Non-Returnable Items

The following items cannot be returned for health and hygiene reasons:

  • Opened skincare products
  • Intimate care products
  • Personalized or custom-made items
  • Gift cards or promotional items

4. Refund Processing

Refunds will be issued to the original payment method after we process the return. Please allow up to 7 business days for the refund to be reflected in your account, depending on your payment provider. If you paid via credit card or PayPal, the refund will be credited to your original account.

5. Exchanges

If you wish to exchange an item, we recommend returning the original product for a refund and placing a new order. This ensures a smooth transaction and avoids delays.

6. Return Shipping Costs

Customers are responsible for the cost of return shipping unless the product is defective, damaged, or incorrect. We recommend using a trackable shipping service to ensure that the return reaches us safely.

Street: 1078 Meadowbrook Rd Jackson, Mississippi, United States
Phone number: (769) 208-8139
Email: info@planbina.com
Website: planbina.com