Shipping Policy

Effective Date: January 7, 2025

Thank you for shopping with Planbina. We aim to provide seamless and reliable shipping services to ensure your skincare products arrive in perfect condition. Please read our Shipping Policy carefully to understand our processes, delivery times, and associated costs.

1. Shipping Locations

We currently ship to the following regions:

  • United States (all 50 states, including Alaska and Hawaii)

  • International shipping is available to select countries. Please check during checkout to confirm availability.

2. Processing Time

  • Orders are processed within 1-2 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • You will receive an email confirmation once your order has been shipped, including tracking information if applicable.

3. Shipping Methods and Delivery Times

We partner with reliable carriers to ensure timely delivery. Estimated delivery times are as follows:

Domestic Shipping (United States):

  • Standard Shipping: 3-7 business days

  • Expedited Shipping: 1-3 business days

International Shipping:

  • Standard International Shipping: 7-14 business days

  • Delivery times may vary depending on the destination country and customs processes.

4. Shipping Costs

  • Shipping costs are calculated at checkout based on the delivery address, shipping method, and order weight.

  • Free shipping is available for domestic orders over $50.

  • International shipping rates may vary and do not include potential customs duties or taxes.

5. Customs, Duties, and Taxes

For international orders:

  • The recipient is responsible for any customs duties, taxes, or additional fees imposed by the destination country.

  • We recommend checking your country’s customs policies before placing an order.

6. Order Tracking

  • Once your order has shipped, you will receive a tracking number via email.

  • You can track your shipment through the carrier’s website or via the tracking link provided in the email.

7. Shipping Restrictions

  • Certain skincare products may be restricted from being shipped to specific countries due to local regulations.

  • Orders containing restricted items will be canceled, and customers will be notified promptly.

8. Lost or Delayed Shipments

  • If your shipment is delayed or lost, please contact us at info@planbina.com or call us at (769) 208-8139.

  • While we are not responsible for carrier delays, we will assist in locating your package or filing claims if necessary.

9. Damaged or Incorrect Orders

  • If your order arrives damaged or incorrect, please contact us within 7 days of receipt with photos of the damage or incorrect items.

  • We will work with you to provide a replacement or issue a refund as appropriate.

10. Changes to This Policy

We may update this Shipping Policy to reflect changes in our shipping practices or carrier terms. The updated policy will be posted on this page with the effective date.

11. Contact Us

If you have any questions or concerns regarding our Shipping Policy, please contact us:

Planbina

  • Street Address: 1078 Meadowbrook Rd, Jackson, Mississippi, United States

  • Phone Number: (769) 208-8139

  • Email: info@planbina.com

  • Website: Planbina.com

Thank you for choosing Planbina. We appreciate your trust and are committed to delivering your skincare needs efficiently and securely.